Product Return and Repair
Return Authorization Procedure
For Return Merchandise Authorization (RMA) shipping information, please complete the Neuralynx RMA Form linked below.
Once this form is completed, a Neuralynx Representative will contact you at the email you provide in the form.
Attn: RMA# xxxxx
105 Commercial Drive
Bozeman, MT 59715
Electronics Disposal Program
Consumable Products Return Policy
Neuralynx strives to reduce any possibility for cross-contamination. Therefore, any products that are designed for close contact with patients -CHETs, CHET adapters and HDMI Extensions - may not be returned for credit if removed from the original packaging.
All Neuralynx products include a one (1) year warranty from date of purchase unless otherwise specified as follows:
- ATLAS system hardware includes a three (3) year manufacturer's warranty. Hardware may be returned
within 30 days with valid RMA#.
- HP® computers include 2 years on parts, labor, and on-site service through HP support.
- Neuralynx only sells and supports current software versions.
Other Contact Information
Sales & Support Webmaster