Product Return and Repair

Return Authorization Procedure

For Return Merchandise Authorization (RMA) shipping information, please complete the Neuralynx RMA Form linked below.
Once this form is completed, a Neuralynx Representative will contact you at the email you provide in the form.

Neuralynx RMA Form

Neuralynx, Inc.
Attn: RMA# xxxxx
105 Commercial Drive
Bozeman, MT 59715

Electronics Disposal Program

Consumable Products Return Policy

Neuralynx strives to reduce any possibility for cross-contamination. Therefore, any products that are designed for close contact with patients -CHETs, CHET adapters and HDMI Extensions - may not be returned for credit if removed from the original packaging.

Product Warranty

All Neuralynx products include a one (1) year warranty from date of purchase unless otherwise specified as follows:

  • ATLAS system hardware includes a three (3) year manufacturer's warranty. Hardware may be returned
    within 30 days with valid RMA#.
  • HP® computers include 2 years on parts, labor, and on-site service through HP support.
  • Neuralynx only sells and supports current software versions.

Other Contact Information

Sales & Support   Webmaster